Job: Checkpoint – FW-1 Product

Title Checkpoint – FW-1 Product
Location Bangalore
Job Information

Key Responsibilities:

  • Provide effective technical support for the Firewall function within Security and Network Management to enable effective service provision, firstly by managing the Firewall Peregrine queue
  •   Perform maintenance tasks on the estate supported by the team, both reactive (fix faults) and proactive to prevent faults and deliver efficiency increases
  •   Deliver service improvements for firewalls
  •   Identify and deliver improvements to the day to day operation of the platform
  •   Provide technical support (through the BAU role or otherwise) to firewall related matters
  •   Escalate service-impacting issues to line managers
  •   Operate within Group Technology governance for Incident, Change and Problem management
  •   Keep abreast of technology and tools used to support the Firewalls platforms
  •   Perform detailed analysis on highly complex problems on the Firewall platform.
  •   Act as a mentor/coach for more junior colleagues
  •   Perform Proactive Maintenance of the Networked Environment
  •   Perform Tier 2/3 Troubleshooting in conjunction with the Global Network Operations Centre as appropriate
  •   Perform Project tasks as directed by the Project Team
  •   Input into the Incident/Problem Management Process following resolution of an Incident
  •   Produce all Service Level and Operational Status Reports as required by the Service Management Team
  •   Provide guidance and mentoring for the junior members of the team
  •   Ensure the Physical Security of the environment
  •   Perform all hands-on tasks associated with a Network Environment
  •   Participation in the On-Call Support Rota

Experience: 3 to 5 Years

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